Customer Care
Our software keeps in contact with your customers on your behalf. It is able to send confirmation emails from you to your customer letting them know that their order has been submitted, accepted or even rejected by Companies House.
You can keep in contact with your customers by sending out newsletters containing any bulletins or important legal announcements. You are in control of the content of these emails and they can be edited and customised using our system, 24 hours a day.
The customer centre is the central part of the business which gives you all the customer information from when they first sign up with you to their order history. With our system you are even able to log into your website as the customer so that you can provide support and guidance.
With E-filing you also have the ability to connect to external systems. So, if you have your own web accessible CRM or MSI system then E-filing can link to your system to keep it up to date with customer details and activities as soon as they happen on your own website.